I was recently interviewed by RMIT University on their “Talking Business” podcast. Check it out here: Talking Business with Leon & Gary
Businesses late to digital are struggling with retention strategies. The root of the problem arises from legacy staff rotation programs, as a result we’ve observed direct impact on digital performance and team dynamics. So this makes fixing this problem the number one priority for senior executives and HR practitioners across APAC. Continue reading “The staff retention challenge in the digital age”
People & Culture
The # MeToo movement, kicked off by Alyssa Milano on Twitter, has transcended our social media feeds at lightning speed. In addition, Men are stepping up to the plate with the #howwillichange movement gaining traction across social media. Interesting to see how this plays out and what momentum will be gained.
The Insurance industry is not synonymous with digital transformation or innovation for that matter. However, in Australia, Mercer is on the right track coming out with the view “People & Culture determine Digital survival. Read the full article at www. which-50.com
The gloves are in the on-demand transportation industry! Alphabet, Google’s parent, announced a $1B investment in Lyft, Uber’s main rival. Given the current legal battle between Uber & Alphabet this investment ensures this heated battle wont subside!
Platforms and Ecosystems
The Cloud Computing and AI arenas has been identified as priority growth corridors for the global technology giants. Alibaba announced a $15B commitment to R&D via its DAMO Academy:
“The Alibaba DAMO Academy will be at the forefront of developing next-generation technology that will spur the growth of Alibaba and our partners”, chief technology officer Jeff Zhang said.
The DAMO geographical footprint will span California, Europe, US, Middle East, Australia, Japan and India. This is truely a global competitive playing field.
Measuring or developing KPIs must become a business imperative. Gartner recently articulated this at their annual Symposium, in front if 7500 CIOS:
“Digital KPIs will become your enterprise compass, built into the performance objectives of every leader in the organisation. These digital KPIs must measure leading, not lagging, indicators,” Sondergaard said. “The large ecosystem players measure themselves by the number of registered partners in their ecosystem. You might measure how many ecosystems you participate in, and the conversion rates in each. Digital allows for deeper, outcome-driven measures, and they apply to all industries.”
The ongoing challenge of gender inequality continues to be alarmingly high. Many trends show females are not being offered opportunities or not holding senior roles despite their track record and abilities. E.g. 19% of the technology workforce in Australia is made up of females and only small portions of these are senior roles. (afr.com2015). Moreover, Google reportedly investing over $150M into diversity programs, so this demonstrates it’s a global issue, especially within technology sectors. Ironically and anecdotally, most of us perceive the tech sector to be forward thinking. Continue reading “Unconscious Bias – a costly hand break for modern day businesses.”
Important developments across People & Culture, Strategy, Platforms and Measurement. Continue reading “Digital Transformation – week in review”
By Marcelo Silva, Founder & CEO at DTS
The customer is now in total control of the way organisations do business and ‘digital’ has been thrust to the heart of a customer-first strategy. Businesses of all shapes and sizes are focused on ‘being digital’. As a result, regardless of an organisation’s size, every business is undergoing some form of disruption and thus digital transformation. IDC predicts digital transformation initiatives will more than double by 2020, from today’s 22% to almost 50% of organisations. Continue reading “Three reasons why digital transformation projects fail (and what you can do about it)”
L’Oreal prospering in the “experience economy”
I often get asked which traditional company is doing digital transformation well? L’Oreal and Starbucks are the immediate organisations that come to mind. Both these powerhouse brands have been able to effectively embrace digital opportunities and make it work, integrating with the rest of their business with the common theme of strong leadership and a solid culture at the heart of their success. These respective brand leaders have transformed their traditional transactional models to align more with contemporary “experience exchanges” – synchronising both offline and online assets really well.
For the purpose of this post lets focus on L’Oreal. Continue reading “Who is doing digital transformation well?”