People & Culture, Performance & Measurement, Strategy

The staff retention challenge in the digital age

Businesses late to digital are struggling with retention strategies. The root of the problem arises from legacy staff rotation programs, as a result we’ve observed direct impact on digital performance and team dynamics. So this makes fixing this problem the number one priority for senior executives and HR practitioners across APAC. Continue reading “The staff retention challenge in the digital age”

Measurement, People & Culture, Performance & Measurement, Strategy

Week in Review – Digital Transformation

People & Culture

The # MeToo movement, kicked off by Alyssa Milano on Twitter, has transcended our social media feeds at lightning speed. In addition, Men are stepping up to the plate with the  #howwillichange movement gaining traction across social media. Interesting to see how this plays out and what momentum will be gained.


The Insurance industry is not synonymous with digital transformation or innovation for that matter. However, in Australia, Mercer is on the right track coming out with the view “People & Culture determine Digital survival. Read the full article at www.

The gloves are in the on-demand transportation industry! Alphabet, Google’s parent, announced a $1B investment in Lyft, Uber’s main rival. Given the current legal battle  between Uber & Alphabet  this investment ensures this heated battle wont subside!

Platforms and Ecosystems

The Cloud Computing and AI arenas has been identified as priority growth corridors for the global technology giants. Alibaba announced a $15B commitment to R&D via its DAMO Academy:

“The Alibaba DAMO Academy will be at the forefront of developing next-generation technology that will spur the growth of Alibaba and our partners”, chief technology officer Jeff Zhang said.

The DAMO geographical footprint will span California, Europe, US, Middle East, Australia, Japan and India. This is truely a global competitive playing field.

Digital Measurement

Measuring or developing KPIs must become a business imperative. Gartner recently articulated this at their annual Symposium, in front if 7500 CIOS:

“Digital KPIs will become your enterprise compass, built into the performance objectives of every leader in the organisation. These digital KPIs must measure leading, not lagging, indicators,” Sondergaard said. “The large ecosystem players measure themselves by the number of registered partners in their ecosystem. You might measure how many ecosystems you participate in, and the conversion rates in each. Digital allows for deeper, outcome-driven measures, and they apply to all industries.”

People & Culture, Performance & Measurement, Strategy

Unconscious Bias – a costly hand break for modern day businesses.


The ongoing challenge of gender inequality continues to be alarmingly high.  Many trends show females are not being offered opportunities or not holding senior roles despite their track record and abilities. E.g. 19% of the technology workforce in Australia is made up of females and only small portions of these are senior roles. (afr.com2015). Moreover, Google reportedly investing over $150M into diversity programs, so this demonstrates it’s a global issue, especially within technology sectors. Ironically and anecdotally, most of us perceive the tech sector to be forward thinking. Continue reading “Unconscious Bias – a costly hand break for modern day businesses.”

Disruption, People & Culture, Performance & Measurement, Strategy

Three reasons why digital transformation projects fail (and what you can do about it)


By Marcelo Silva, Founder & CEO at DTS

The customer is now in total control of the way organisations do business and ‘digital’ has been thrust to the heart of a customer-first strategy. Businesses of all shapes and sizes are focused on ‘being digital’. As a result, regardless of an organisation’s size, every business is undergoing some form of disruption and thus digital transformation. IDC predicts digital transformation initiatives will more than double by 2020, from today’s 22% to almost 50% of organisations. Continue reading “Three reasons why digital transformation projects fail (and what you can do about it)”

Disruption, Performance & Measurement, Strategy

Is product optimisation the key to Digital Transformation success?


The general view is that the product and service experience makes or breaks the brand. Consumers now have more choice than ever, tools to voice their approval or disapproval and historical competitive boundaries or geographies no longer exist with hyper competition now regarded as one of the biggest challenges. This post discusses the approaches adapted by contemporary and legacy brands when tackling product development and service.

Continuous improvement is a term entrenched in the technology and digital lexicon! The majority of progressive organisations (Facebook, PayPal, Google, Spotify) are comfortable with launching Minimum Viable Products (MVPs) with the intention of optimizing the consumer experience in real time, as users interact with their products and services – continuous improvement if you like. Access to real time analytics and implementing “agile” enables these companies to effectively optimize; hence we’ve seen the emergence of data and collaborative team structures. Getting this mix right establishes a clear competitive advantage. Continue reading “Is product optimisation the key to Digital Transformation success?”